How do I receive my Certificate after viewing a course?
After watching a video course the "Take Certification Quiz" will become available. Complete the quiz and survey to receive your certificate for this course.
How do I print my Certificates?
Certificates can be found on the individual course page or in the "Achievements" part of your "Dashboard". Click to Download the PDF certificate and Print as needed.
How do I reset my Password?
Use the "Forgot Password" option in the log in menu or email us at email@example.com
How do I complete a Certification Track?
Certification tracks are multiple courses that are tracked together to receive a Teq Digital Teacher Certification in a variety of Topics. To complete the Certification Track you must watch all videos associated with the track, complete all quizzes with each video and submit associated assignments to each course that is part of the Certification Track.
How do I upload an Assignment?
Courses with Assignments will have an assignment tab underneath the video. You can upload assignments by commenting and uploading files using the "Browse" and "Submit" buttons.
How do I register for an Upcoming Course?
Navigating to any upcoming course in the "Course Calendar" will allow you to view the course description and register.
Can I view a course after it is broadcasted?
Can I view a course after it is broadcasted? Yes, all of our live broadcasts are archived and available in the "Course Library" 24-48 hours after their initial broadcast.
When will my Assignment be graded?
We review assignments on Wednesdays and Fridays every week.
Where do I find courses recommended to me by my school?
If a playlist has been created and shared by your School or Districts administrators you can find it in your "Playlists" in your "Dashboard". https://otis.teq.com/users/recommendedplaylists
How do I create a Free account?
You can create a free account by visiting otis.teq.com/pricing and click sign up as a basic userhttps://otis.teq.com/users/register
When I create an account it says "Email in System", how can I access my account?
This means you already have an account, use the "Forgot Password" option or email us at firstname.lastname@example.org to help you access your account.
How do I access Free Content?
Once you create a free account you will be brought to a page with our most popular free content. Or if you sign up as a basic user at https://otis.teq.com/users/register you can also visit the "Course Library" and filter the "Type" to "Free" you can see all of our Free content.
How do I know what my account has access to?
You can access your account info by clicking on you name in the top right of the page header and selecting the “Account Info” link
How do I contact support?
Use the askOTIS Support option on the right side of the page to connect with our team.
Why won't my Live Video askOTIS Instructional Support work?
The video call requires an enabled microphone and web camera. It will also only works on Google Chrome on desktop computers. All other support options work on all web browsers and devices.
Why does the video keep freezing as I play it?
Check with your network administrator and test your available bandwidth.
When I completed the quiz at the end of the course, nothing happened. What should I do?
First, Check to see if the certificate was generated in the "Achievments" section of your "Dashboard". If not, use the askOTIS Instructional Support option on the right side of the page to connect with our team.
When I completed a course the quiz never appeared and the course made me start from the beginning. What should I do?
Try to use the latest browser versions available, check with your network administrator and test your available bandwidth. Or Use the askOTIS Instructional Support option on the right side of the page to connect with our team. We will assist you with the issue and make sure you receive the certificate for the course.
When I play a video it says the video is blocked or will not play.
It is possible that your school's network has blocked our video player. In order to view archived courses you must be able to access videos from Flowplayer.com. We can speak with your network admin if you need to connect us.
What courses earn CTLE Hours?
Any course with a “Take Quiz” button below the video will earn PD hours.
Where can I find ready to use lessons and materials?
Visit our Educator Resource Center at https://otis.teq.com/erc or click the “Lessons” link in the top bar.
What is a Teq Digital Teacher Certification (DTC)?
Teq DTCs are a series of courses to help you gain proficiency with commonly used platforms such as Google, Microsoft, Apple, SMART, and Promethean. You can receive CTLE credit for watching any of these courses individually. However, if you also complete the associated assignments and final project, you will also be awarded with a certificate from Teq. The Google series can be used to help you prepare for Google’s Certified Educator Exams as well.
What do the color boxes around courses represent?
Courses are color-coded by type:
- Courses about Product Familiarization – Green
- Certification Courses – Purple
- Tech-Infused Lessons – Orange
- Frameworks/ Resources – Blue
- Instructional Skills – Pink
- Content Uploaded by Schools (not Teq) – Orange